Frequently Asked Questions

FAQ Exalt Group offers a range of Warehousing, Fulfilment, e-commerce and distribution solutions dedicated to providing an integrated stock management and order fulfilment service that drives growth, reduced costs, high customer service levels and complete customer control.

Exalt can handle all your Supply Chain needs, from providing integration with any web, e-Commerce or business to business sales platform through to storage, pick, pack, despatch and delivery, even dealing with returns and excess stock. The services provided are entirely integrated, thus allowing you to simply manage your online presence or confidently exploit all sales channels available to you.

To download the full frequently asked questions and information document please click on the link below

What is the best way to compare service providers?

To choose a warehouse or freight solution can be a tough process. Each provider is using different terminology and varied pricing methods. Therfore Exalt provides you with two download documents. The questionnaire demonstrats what questions to ask and the comparing guide assists with the decicion process. Both documents present information on how to identify hidden costs and disclose the lowest overall cost and highest possible service level.

How quickly can you set me up with these services?

This varies depending on the complexity of your business and the services you require. Exalt endeavours to implement customers as quickly as possible. This ensures as little disruption to your business as possible. Exalt normally have a planning and implementation stage prior to a customers arrival which can take a fortnight although we can have you in and trading within 1 WEEK of signing the contracts.

Can you ensure that the transfer to Exalt will not affect my business?

Exalt have developed a detailed implementation plan taking into account customers specific business needs. Our logistics team will guide you through the implementation process and our dedicated Customer Service team can help with specific Warehousing and Freight enquiries after commencement.

Can Exalt cater for my diverse range of products and delivery requirements?

Exalt group is specifically designed to meet the needs of customers with a diverse product range and a range of delivery requirements from home delivery to business to business delivery. We can offer all services from small pick pack options, through to large and bulky items including furniture through to full pallets.

How much does it cost to use Exalt Group services?

The cost depends on the type of solution you need, the number of movements you make per week, and type of freight solution you choose. By utilising a shared-user 3rd party facility, which is designed to be a lower cost solution than managing your Fulfilment in-house, we keep up-front and ongoing costs to a minimum. If you want to find out more specific information of our general costs please contact us for further information.

Customer satisfaction is important, how will you ensure that my customers get what they want?

When you sell an item to a customer, you’re also making a promise to deliver that product quickly and securely. Obviously you can’t hand the item to them personally but we can. It is our goal at Exalt group to ensure your delivery promise while you stay in control of the process every step of the way.

Our nationwide despatch and freight network is the cornerstone of our reputation, meaning we can ensure that your orders will reach your customers quickly, safely and securely. And with access to real-time reporting and automated customer communications, you and your customers always stay informed.

How much visibility will I have of my stock and movements?

Exalt Group provides a range of customized daily reports to all customers. Part of the service includes order management, order processing, dispatch and delivery information which gives you instant access to key management information.

Does Exalt group offer same day dispatch options?

Yes. Orders received up until midday can be despatched the same day. This means you can offer next day delivery to your customers if required. Alternatively though the majority of orders are dispatched within 24 hours of receipt of you order to ensure costs are kept to a minimum.

I need to bring my products into Australia, do you offer international freight options?

Exalt Group can provide a full range of import and export services including freight forwarding and container management through our reputable service partner network. Why not allow Exalt Group to handle your freight door to door from manufacturer to the consumer

I am interested in warehousing in multiple states. Can Exalt Group provide interstate warehousing?

Yes, Exalt Group currently has access to 7 warehouses in NSW, VIC and QLD. We can handle all your business requirements in Sydney, Melbourne or Brisbane.

Do you have a minimum number of pallets or minimum spend to access your services?

No, whether you are a start up business with 2 pallets of stock, through to a multi national company looking to out source your complete supply chain department, Exalt Group can tailor our services to your individual business needs at industry competitive rates.

Current News

January 14th, 2011
Online quick quotation updated with 2011 rates, now including a range of low cost multi-carrier freight pricing. More..


Registration now open for the Exalt Warehouse Open Days in February. See you there !!. More..

July 09th, 2010
Amazing response from Online Retailer 2010 Expo, proves Exalt still lead the competition.More..

July 01st, 2010
The Exalt team prepare for PESA 2010 In Melbourne, looking forward to seeing new and old faces.More..

June 30th, 2010
Exalt Group to attend the first Bidding Buzz event at the Gold Coast in July 2010.More..

July 01th, 2010
NEW GUIDE The essential guide to comparing warehouse providers. Learn the tricks, save thousands. More..

November 15th, 2009
What is Fulfilment, and is warehousing right for my business ? Download our Frequently asked questions document. More..

Exalt Group
Telephone: (02) 9659 1550

Exalt Group head office is located in Sydney but provides all services Nationwide.